Телефон: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Продаја стандарда: prodaja@iss.rs Семинари, обуке: iss-edukacija@iss.rs Информације о стандардима: infocentar@iss.rs
Стевана Бракуса 2, 11030 Београд
Главни мени

ISO/IEC TS 25011:2017

Information technology — Systems and software Quality Requirements and Evaluation (SQuaRE) — Service quality models
27. 6. 2017.

Опште информације

90.20     15. 1. 2024.

ISO/IEC

ISO/IEC JTC 1/SC 7

Техничка спецификација

35.080  

енглески  

Куповина

Објављен

Језик на коме желите да примите документ.

Апстракт

ISO/IEC TS 25011:2017 is applicable to IT services that support the needs of an individual user or a business. IT services can be delivered personally or remotely by people, or by an IT application that could be in a local or remote location (see Annex A).
These include two types of IT services:
a) services completely automated provided by an IT system;
b) services provided by a human using an IT system.
ISO/IEC TS 25011:2017 describes the use of two quality models for IT services.
a) ISO/IEC TS 25011:2017 defines an IT service quality model composed of eight characteristics (which are further subdivided into sub-characteristics) that relate to properties of the IT service made up from a combination of elements including people, processes, technology, facilities and information.
b) ISO/IEC TS 25011:2017 describes how the quality in use model in ISO/IEC 25010 which is composed of five characteristics (some of them are further subdivided into sub-characteristics) can be applied to the outcome when an IT service is used in a particular context of use. This model is applicable to the complete service provision system composed of people, processes, technology, facilities and information.
The characteristics and sub-characteristics provide consistent terminologies and check lists for specifying, measuring and evaluating IT service quality.
The use of the IT service quality models can help:
- IT service providers to identify service quality requirements, and evaluate and improve the quality of the service provided;
- customers to specify their requirements for the quality of service, define the acceptance criteria for service, and evaluate the quality of an IT service; and
- a third party to evaluate the quality of an IT service.

Животни циклус

ТРЕНУТНО

ОБЈАВЉЕН
ISO/IEC TS 25011:2017
90.20 Почетак поступка преиспитивања стандарда
15. 1. 2024.

Национална преузимања

Informacione tehnologije – Zahtevi za kvalitet i vrednovanje sistema i softvera (SQuaRE) – Modeli kvaliteta usluga

90.20 Почетак поступка преиспитивања стандарда

Преглед

Да бисте видели цео садржај, морате се регистровати или пријавити помоћу корисничког имена које већ имате.

Пријавите се