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ISO 10008:2013

Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
27. 5. 2013.
95.99 Повучен   3. 8. 2022.

Опште информације

95.99     3. 8. 2022.

ISO

ISO/TC 176/SC 3

Међународни стандард

03.120.10  

енглески   француски   руски   арапски  

Куповина

Повучен

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Апстракт

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.
ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.
ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in ISO 10008:2013 can complement an organization's quality management system.

Животни циклус

ТРЕНУТНО

ПОВУЧЕН
ISO 10008:2013
95.99 Повучен
3. 8. 2022.

РЕВИДИРАН ОД

ОБЈАВЉЕН
ISO 10008:2022

Национална преузимања

Menadžment kvalitetom — Zadovoljstvo korisnika — Smernice za elektronske trgovinske transakcije između poslovnog sistema i potrošača (B2C ECT)

95.99 Повучен