20.20 28. 7. 2026.
ISO
ISO/TC 268
Међународни стандард
This document provides a model for designing and delivering integrated citizen-centric services, outlining the processes and requirements for building them.
This document applies to city service managers and providers at all levels of local authorities, including government-authorized service agents.
ПРОЈЕКАТ
ISO/WD 37119
20.20
Почетак рада на преднацрту стандарда
28. 7. 2026.