20.20 Jul 28, 2026
ISO
ISO/TC 268
International Standard
This document provides a model for designing and delivering integrated citizen-centric services, outlining the processes and requirements for building them.
This document applies to city service managers and providers at all levels of local authorities, including government-authorized service agents.
PROJECT
ISO/WD 37119
20.20
Working draft (WD) study initiated
Jul 28, 2026