20.20 28. 7. 2026.
ISO
ISO/TC 268
Međunarodni standard
This document provides a model for designing and delivering integrated citizen-centric services, outlining the processes and requirements for building them.
This document applies to city service managers and providers at all levels of local authorities, including government-authorized service agents.
PROJEKAT
ISO/WD 37119
20.20
Početak rada na prednacrtu standarda
28. 7. 2026.