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ISO/TS 10020:2022

Quality management systems — Organizational change management — Processes

Aug 31, 2022

General information

90.20     Jul 15, 2025

ISO

ISO/TC 176/SC 3

Technical Specification

03.120.10  

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Scope

This document specifies processes that can be used to govern, manage and implement organizational change management (OCM) for organizations, projects or smaller activities. It comprises generic process descriptions that describe the OCM processes. Supporting diagrams describing the processes are also provided.
This document is applicable, but not limited, to change sponsors, change agents, change team members and project managers, particularly those responsible for governing, managing and implementing organizational change.

Life cycle

NOW

PUBLISHED
ISO/TS 10020:2022
90.20 Standard under periodical review
Jul 15, 2025

National adoptions

SRPS ISO/TS 10020:2023  
ISS

Quality management systems — Organizational change management — Processes

90.20   Standard under periodical review

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