Phone: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Standards sales: Education: Information about standards:
Stevana Brakusa 2, 11030 Beograd
Main menu

ISO/TS 8000-65:2020

Data quality — Part 65: Data quality management: Process measurement questionnaire

Jun 25, 2020

General information

90.93     Dec 6, 2023


ISO/TC 184/SC 4

Technical Specification





Language in which you want to receive the document.


This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.
NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.
The following are within the scope of this document:
— guiding principles for generating questions from the process outcomes specified by ISO 8000‑61;
— one or more questions for each outcome of every process in ISO 8000‑61;
— a measurement method based on a simple indicator and measurement scale for each question;
— guidance on how to present the results generated by the questionnaire.
NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63.
The following is outside the scope of this document:
— defining how the questions relate to models of organizational process maturity.
NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.
EXAMPLE ISO 8000‑62 and ISO 8000‑64 [1]specify how to use maturity models with ISO 8000‑61.

[1] Under preparation.

Life cycle


ISO/TS 8000-65:2020
90.93 Standard confirmed
Dec 6, 2023