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ISO/IEC CD 25420

Information technology — User interfaces — Multimodal interaction for customer service systems

General information

30.60     Dec 5, 2025

ISO/IEC

ISO/IEC JTC 1/SC 35

International Standard

Scope

This document provides characteristics and a functional view of multimodal interaction for customer service systems (CSSs). It establishes a reference architecture and specifies the technical requirements and recommendations of CSSs to enable the interoperability, usability and efficiency of multimodal interactions implementation in CSSs.
This document is applicable to all types of organizations for their developing, selecting, using, or evaluating multimodal interaction-based CSSs.

Life cycle

NOW

PROJECT
ISO/IEC CD 25420
30.60 Close of voting/ comment period
Dec 5, 2025