naSRPS EN 18343:2026

Postal services - Methods for proof of delivery of parcels to replace the physical signature

Scope

This document describes methods and requirements for proof of delivery replacing the physical signature, while being as secure and trustworthy as physical signatures.
It applies to situations where the traditional, physical signature is required by the service to be provided and where this traditional physical signature is not required by regulation.
It applies to parcels delivered to recipients by postal operators and Logistic Service Providers (LSP).
This document aims to meet or exceed the level of confidence associated with traditional, physical signatures.
The new proof of delivery process will ascertain that the item is delivered to an authorized recipient or receiver and also prove that the recipient accepted the delivery.
This document includes only the delivery process (forward flow).

Related directives

NOTE: If the word "harmonized" (marked in green) is not found in the field with the name of the directive, it means that the European standard is not cited in the OJEU.