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SRPS EN 14508:2008

Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail

Sep 9, 2008
95.99   Withdrawal of Standard   Feb 28, 2014

General information

95.99     Feb 28, 2014

ISS

A331

European Norm

03.240  

English  

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Scope

In addition to EN 13850:2002 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail.
This European Standard has been developed from and is compatible with the requirements of EN 13850:2002. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently whilst reporting separate estimates of priority and non-priority transit times.
The overall transit time quality-of-service result is to be expressed as percentage of mail delivered within J + n days end-to-end according to the EU "Postal directive" .
This European Standard relates to the measurement of so-called "normal" services given to private persons / households and businesses that post mail at street letter boxes, over the counter at post offices, have pick ups at their offices or give their mail directly at postal service operators’ sorting centres.
For technical reasons this European Standard may not in all parts be suitable for the measuring of very small volumes of mail and for operators with limited coverage.
This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services and hybrid mail, which require different measurement systems and methodologies.

Related directives

NOTE: If the word "harmonized" (marked in green) is not found in the field with the name of the directive, it means that the European standard is not cited in the OJEU.

97/67/EC

Common rules for the development of the internal market of Community postal services and the improvement of quality of service

Harmonized

Life cycle

NOW

WITHDRAWN
SRPS EN 14508:2008
95.99 Withdrawal of Standard
Feb 28, 2014

REVISED BY

PUBLISHED
SRPS EN 14508:2016

WITHDRAWN
SRPS EN 14508:2014

Related project

Adopted from EN 14508:2003+A1:2007