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ISO/IEC TS 15504-8:2012

Information technology — Process assessment — Part 8: An exemplar process assessment model for IT service management

Sep 5, 2012
95.99   Withdrawal of Standard   May 26, 2020

General information

95.99     May 26, 2020

ISO/IEC

ISO/IEC JTC 1/SC 7

Technical Specification

35.080  

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Scope

ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.
An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

Life cycle

NOW

WITHDRAWN
ISO/IEC TS 15504-8:2012
95.99 Withdrawal of Standard
May 26, 2020

REVISED BY

PUBLISHED
ISO/IEC TS 33074:2020