Phone: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Standards sales: prodaja@iss.rs Education: iss-edukacija@iss.rs Information about standards: infocentar@iss.rs
Stevana Brakusa 2, 11030 Beograd
Main menu

ISO/IEC TS 33054:2020

Information technology — Process assessment — Process reference model for service management

Jun 2, 2020

General information

90.93     May 10, 2024

ISO/IEC

ISO/IEC JTC 1/SC 7

Technical Specification

35.080  

English  

Buying

Published

Language in which you want to receive the document.

Scope

This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

Life cycle

NOW

PUBLISHED
ISO/IEC TS 33054:2020
90.93 Standard confirmed
May 10, 2024