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ISO/IEC Guide 76:2020

Development of service standards — Recommendations for addressing consumer issues

Apr 28, 2020

General information

60.60     Apr 28, 2020

ISO/IEC

ISO/COPOLCO

Guide

03.080.01  

English   French  

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Scope

This document provides guidance on how to meet the needs of consumers in the development of service standards. This document can be used by anyone involved in the development of service standards and can be applied to any service.
This document is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid. It also has relevance for public or charitable services, e.g. education, health and care provision, where a financial transaction has not necessarily taken place.
This document relates to the provision of services and therefore does not include specific reference to management systems or professional competence requirements.

Life cycle

PREVIOUSLY

Revises
ISO/IEC Guide 76:2008

NOW

PUBLISHED
ISO/IEC Guide 76:2020
60.60 Standard published
Apr 28, 2020