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ISO/IEC Guide 76:2020

Development of service standards — Recommendations for addressing consumer issues
28. 4. 2020.

Опште информације

90.20     15. 4. 2025.

ISO/IEC

ISO/COPOLCO

Uputstvo

03.080.01  

engleski   francuski  

Kupovina

Objavljen

Jezik na kome želite da primite dokument.

Apstrakt

This document provides guidance on how to meet the needs of consumers in the development of service standards. This document can be used by anyone involved in the development of service standards and can be applied to any service.
This document is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid. It also has relevance for public or charitable services, e.g. education, health and care provision, where a financial transaction has not necessarily taken place.
This document relates to the provision of services and therefore does not include specific reference to management systems or professional competence requirements.

Životni ciklus

PRETHODNO

POVUČEN
ISO/IEC Guide 76:2008

TRENUTNO

OBJAVLJEN
ISO/IEC Guide 76:2020
90.20 Početak postupka preispitivanja standarda
15. 4. 2025.

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