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ISO 23592:2021

Service excellence — Principles and model

Jun 17, 2021

General information

90.20     Apr 15, 2026

ISO

ISO/TC 312

International Standard

03.080.01  

English   French  

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Scope

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Life cycle

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PUBLISHED
ISO 23592:2021
90.20 Standard under periodical review
Apr 15, 2026

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