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ISO 23592:2021

Service excellence — Principles and model
17. 6. 2021.

Опште информације

90.20     15. 4. 2026.

ISO

ISO/TC 312

Međunarodni standard

03.080.01  

engleski   francuski  

Kupovina

Objavljen

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Apstrakt

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Životni ciklus

TRENUTNO

OBJAVLJEN
ISO 23592:2021
90.20 Početak postupka preispitivanja standarda
15. 4. 2026.

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