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SRPS ISO/IEC 33020:2021

Information technology — Process assessment — Process measurement framework for assessment of process capability

Mar 31, 2021

General information

60.60     Mar 31, 2021



International Standard





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This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.
The process measurement framework defined in this document forms a structure which
a) facilitates self-assessment,
b) provides a basis for use in process improvement and process quality determination,
c) is applicable across all application domains and sizes of organization,
d) produces a set of process (capability) attribute ratings (process profile), and
e) derives a process capability level.
This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.

Life cycle


SRPS ISO/IEC 33020:2018


SRPS ISO/IEC 33020:2021
60.60 Standard published
Mar 31, 2021

Related project

Adopted from ISO/IEC 33020:2019