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SRPS ISO/IEC 20000-3:2019

Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

Nov 29, 2019

General information

60.60     Nov 29, 2019

ISS

I1/07

International Standard

03.080.99     35.020  

English  

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Scope

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1.
This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.
The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1.
Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.
This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2.
Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document.

Life cycle

PREVIOUSLY

WITHDRAWN
SRPS ISO/IEC 20000-3:2018

NOW

PUBLISHED
SRPS ISO/IEC 20000-3:2019
60.60 Standard published
Nov 29, 2019

Related project

Adopted from ISO/IEC 20000-3:2019