Why your company needs certification according to SRPS ISO 9001

The ISO 9001:2015, Quality management systems — Requirements defines a Quality Management System (QMS) and sets the foundation for the constant improvement of the quality of products and services. Organizations that implement this standard prove that they are able to consistently meet the requirements of applicable laws and regulations, as well as the expectations of their customers. That is why they have a regular annual audit conducted by accredited certification bodies. These audits establish compliance with the adopted rules and procedures. Also, re-certification is performed every three years for the next three-year period, which confirms the previously established system.

Given that in practice it brings significant benefits for business growth and development, more than 1.4 million organizations worldwide are certified according to ISO 9001 (ISO Survey 2024). As there are about 3,700 such organizations in Serbia, those that are still hesitant are more numerous. If your organization is among them, we highlight the most important reasons why you should consider implementing the ISO 9001 standard.

1. Integrated process improvement

In addition to ensuring the quality of products and services, ISO 9001 covers all other key processes in the company. At the same time, it encourages systematic thinking, better work organization, and lower operating costs.

2. Making quality decisions

With clearly defined processes and available data, management has a basis for making higher-quality and faster decisions, which directly affects the success and development of the business.

3. Greater credibility and recognition

ISO 9001 is globally recognized. Certification raises the company's reputation and reliability, strengthens customer trust, and distinguishes the organization from the competition.

4. Increased revenue

The certificate is proof of good business, which can and should be used for marketing purposes. Highlighting it attracts more customers and allows for better positioning of products and services.

5. Consistency of quality

Controlled and uniform work processes enable the company to provide the same level of product and service quality to every customer, which improves user confidence.

6. Greater customer satisfaction

The certificate guarantees quality, and customers know what to expect. As a result, the number of complaints and objections is reduced, and client loyalty is increased.

7. Skilled and motivated employees

ISO 9001 encourages training, development, and a clear division of responsibilities within the organization. Employees receive the tools, procedures, and knowledge that enable them to work more efficiently and advance in their careers.

8. Meeting requirements for public procurement

Many government institutions and large corporations require suppliers to be certified according to ISO 9001. Certification enables your company to participate in published tenders.

9. Reduced costs

Certification reduces the number of complaints, making the business system more efficient. Greater productivity is also a result.

10. Improved communication and interaction with customers

A clear system and regulated processes facilitate communication with clients and reduce the possibility of misunderstandings regarding products, services, or procedures.

In Serbia, the number of organizations that have implemented a management system according to ISO 9001 is still small. These are mostly those that participate in tenders and operate in international markets. However, as market globalization is present in all areas of business, and the fact is that the implementation of this system can take several months, the decision should be made in time. At first, it seems like an expense, but it is actually an investment in successful and organized long-term business.

It is important to know that the certification body that implements ISO 9001 for an organization is not the one that certifies that organization. Impartiality is insisted upon, which is the key to the successful operation of every organization establishing the ISO 9001 Quality Management System.

It is not irrelevant which certification body you will trust. If you insist on experience, expertise, and a professional attitude towards the client, the Certification Body of the Institute for Standardization of Serbia can be your long-term partner. Experts with many years of experience can provide your organization with certification services not only according to the SRPS ISO 9001 standard, but also according to the SRPS ISO 14001 standard, which refers to environmental management systems, as well as SRPS ISO 45001, which deals with occupational health and safety management systems.