Phone: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Standards sales: prodaja@iss.rs Education: iss-edukacija@iss.rs Information about standards: infocentar@iss.rs
Stevana Brakusa 2, 11030 Beograd
Main menu

ISO/TS 10004:2010

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Apr 8, 2010
95.99   Withdrawal of Standard   Sep 14, 2012

General information

95.99     Sep 14, 2012

ISO

ISO/TC 176/SC 3

Technical Specification

03.120.10  

English   French  

Buying

Withdrawn

Language in which you want to receive the document.

Scope

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Life cycle

NOW

WITHDRAWN
ISO/TS 10004:2010
95.99 Withdrawal of Standard
Sep 14, 2012

REVISED BY

WITHDRAWN
ISO 10004:2012

National adoptions

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

95.99   Withdrawal of Standard

CASCO more