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ISO/TS 10004:2010

Quality management — Customer satisfaction — Guidelines for monitoring and measuring
8. 4. 2010.
95.99   Povučen   14. 9. 2012.

Опште информације

95.99     14. 9. 2012.

ISO

ISO/TC 176/SC 3

Tehnička specifikacija

03.120.10  

engleski   francuski  

Kupovina

Povučen

Jezik na kome želite da primite dokument.

Apstrakt

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Životni ciklus

TRENUTNO

POVUČEN
ISO/TS 10004:2010
95.99 Povučen
14. 9. 2012.

REVIDIRAN OD

POVUČEN
ISO 10004:2012

Nacionalna preuzimanja

SRPS ISO/TS 10004:2010  
ISS

Menadžment kvalitetom — Zadovoljstvo korisnika — Uputstva za praćenja i merenja

95.99   Povučen

CASCO Saznaj više