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SRPS ISO/TS 10004:2010

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Oct 26, 2010
Oct 26, 2010
95.99   Withdrawal of Standard   Mar 20, 2013

General information

95.99     Mar 20, 2013

ISS

CASCO

Technical Specification

03.120.10  

Serbian  

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Scope

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Life cycle

NOW

WITHDRAWN
SRPS ISO/TS 10004:2010
95.99 Withdrawal of Standard
Mar 20, 2013

REVISED BY

WITHDRAWN
SRPS ISO 10004:2013

Related project

Adopted from ISO/TS 10004:2010