30.20 Jul 10, 2026
ISO
ISO/TC 312
International Standard
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
PUBLISHED
ISO/TS 24082:2021
PROJECT
ISO/CD 24082
30.20
CD study/ballot initiated
Jul 10, 2026
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