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Glavni meni

ISO/WD 24082

Service excellence — Designing excellent service to achieve outstanding customer experiences — Requirements and guidance

Опште информације

20.60     6. 1. 2026.

ISO

ISO/TC 312

Međunarodni standard

Apstrakt

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Životni ciklus

PRETHODNO

OBJAVLJEN
ISO/TS 24082:2021

TRENUTNO

PROJEKAT
ISO/WD 24082
20.60 Završetak rada na prednacrtu standarda
6. 1. 2026.