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ISO/AWI TR 18297

Case studies on the implementation of ISO 22458 in contact centres

General information

20.00     Sep 28, 2026

ISO

ISO/TC 351

Technical Report

Scope

This document provides case studies on the implementation of ISO 22458 in contact centres, illustrating and analyzing how inclusive service can be designed and delivered throughout the service provision. This document is applicable to contact centre operators, service providers and other organizations involved in contact centre service.

Life cycle

NOW

PROJECT
ISO/AWI TR 18297
20.00 New project registered in TC/SC work programme
Sep 28, 2026