20.00 Sep 28, 2026
ISO
ISO/TC 351
Technical Report
This document provides case studies on the implementation of ISO 22458 in contact centres, illustrating and analyzing how inclusive service can be designed and delivered throughout the service provision. This document is applicable to contact centre operators, service providers and other organizations involved in contact centre service.
PROJECT
ISO/AWI TR 18297
20.00
New project registered in TC/SC work programme
Sep 28, 2026