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ISO/AWI TR 18297

Case studies on the implementation of ISO 22458 in contact centres

Опште информације

20.00     28. 9. 2026.

ISO

ISO/TC 351

Tehnički izveštaj

Apstrakt

This document provides case studies on the implementation of ISO 22458 in contact centres, illustrating and analyzing how inclusive service can be designed and delivered throughout the service provision. This document is applicable to contact centre operators, service providers and other organizations involved in contact centre service.

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TRENUTNO

PROJEKAT
ISO/AWI TR 18297
20.00 Novi projekat upisuje se u plan rada komisije za standarde
28. 9. 2026.