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SRPS EN 14012:2008

Postal services - Quality of service - Measurement of complaints and redress procedures

Sep 9, 2008
95.99   Withdrawal of Standard  

General information

95.99    

ISS

A331

European Norm

03.240  

English  

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Scope

The standard will define a methodology for the evaluation of complaints and redress procedures. The standard will apply to various types of complaints and for each of them establish a methodology for measuring response rates for their acknowledgement, processing and resolution by the postal operator.

Related directives

NOTE: If the word "harmonized" (marked in green) is not found in the field with the name of the directive, it means that the European standard is not cited in the OJEU.

97/67/EC

Common rules for the development of the internal market of Community postal services and the improvement of quality of service

Harmonized

Life cycle

NOW

WITHDRAWN
SRPS EN 14012:2008
95.99 Withdrawal of Standard

REVISED BY

WITHDRAWN
SRPS EN 14012:2010

Related project

Adopted from EN 14012:2003