The standard will define a methodology for the evaluation of complaints and redress procedures. The standard will apply to various types of complaints and for each of them establish a methodology for measuring response rates for their acknowledgement, processing and resolution by the postal operator.
NOTE: If the word "harmonized" (marked in green) is not found in the field with the name of the directive, it means that the European standard is not cited in the OJEU.
Common rules for the development of the internal market of Community postal services and the improvement of quality of service
Harmonized
WITHDRAWN
SRPS EN 14012:2008
95.99
Withdrawal of Standard
WITHDRAWN
SRPS EN 14012:2010