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SRPS EN 15838:2013

Customer Contact Centres - Requirements for service provision

Feb 28, 2013
95.99   Withdrawal of Standard   Dec 17, 2018

General information

95.99     Dec 17, 2018

ISS

Z052

European Norm

03.080.30  

English  

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Scope

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

Life cycle

NOW

WITHDRAWN
SRPS EN 15838:2013
95.99 Withdrawal of Standard
Dec 17, 2018

REVISED BY

PUBLISHED
SRPS EN ISO 18295-2:2018

PUBLISHED
SRPS EN ISO 18295-1:2018

Related project

Adopted from EN 15838:2009