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SRPS ISO/IEC 20000-1:2014

Information technology — Service management — Part 1: Service management system requirements

Sep 22, 2014
Sep 22, 2014
95.99   Withdrawal of Standard   Dec 17, 2018

General information

95.99     Dec 17, 2018

ISS

I1/07

International Standard

03.080.99     35.020  

Serbian  

Van plana za 2014.

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Scope

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO/IEC 20000-1:2011 can be used by:

an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
an organization that requires a consistent approach by all its service providers, including those in a supply chain;
a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
a service provider to monitor, measure and review its service management processes and services;
a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

Life cycle

PREVIOUSLY

WITHDRAWN
SRPS ISO/IEC 20000-1:2010

NOW

WITHDRAWN
SRPS ISO/IEC 20000-1:2014
95.99 Withdrawal of Standard
Dec 17, 2018

REVISED BY

PUBLISHED
SRPS ISO/IEC 20000-1:2018

Related project

Adopted from ISO/IEC 20000-1:2011

National regulations and standards

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