0 Items
My account
Phone: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Standards sales: prodaja@iss.rs Education: iss-edukacija@iss.rs Information about standards: infocentar@iss.rs
Stevana Brakusa 2, 11030 Beograd
Main menu

SRPS ISO/IEC TR 20000-10:2017

Information technology — Service management — Part 10: Concepts and terminology

Oct 30, 2017
95.99   Withdrawal of Standard   Dec 17, 2018

General information

95.99     Dec 17, 2018

ISS

I1/07

Technical Report

03.080.99     35.020  

English  

Buying

Withdrawn

Language in which you want to receive the document.

Scope

ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.
ISO/IEC TR 20000-10:2015 is for
a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,
b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and
c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.

Life cycle

NOW

WITHDRAWN
SRPS ISO/IEC TR 20000-10:2017
95.99 Withdrawal of Standard
Dec 17, 2018

REVISED BY

PUBLISHED
SRPS ISO/IEC 20000-10:2018

Related project

Adopted from ISO/IEC TR 20000-10:2015