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SRPS CEN/TS 16880:2017

Service excellence - Creating outstanding customer experiences through service excellence

May 31, 2017

General information

90.93     Feb 23, 2022

90.00    Feb 23, 2027

ISS

Z052

Technical Specification

03.080.01     03.100.99     03.120.99  

English  

van plana 2016.

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Scope

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on providing basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Life cycle

NOW

PUBLISHED
SRPS CEN/TS 16880:2017
90.93 Standard confirmed
Feb 23, 2022

Related project

Adopted from CEN/TS 16880:2015