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SRPS ISO 10004:2020
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Buying
Published
Scope
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
Life cycle
PREVIOUSLY
WITHDRAWN
SRPS ISO 10004:2013
NOW
PUBLISHED
SRPS ISO 10004:2020
60.60
Standard published
Nov 30, 2020