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SRPS ISO 10004:2020

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Nov 30, 2020
Nov 30, 2020

General information

90.93     Dec 11, 2023

90.20    Oct 15, 2028

ISS

CASCO

International Standard

03.120.10  

Serbian  

Terms

Buying

Published

Language in which you want to receive the document.

Scope

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

Life cycle

PREVIOUSLY

WITHDRAWN
SRPS ISO 10004:2013

NOW

PUBLISHED
SRPS ISO 10004:2020
90.93 Standard confirmed
Dec 11, 2023

Related project

Adopted from ISO 10004:2018