Phone: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Standards sales: prodaja@iss.rs Education: iss-edukacija@iss.rs Information about standards: infocentar@iss.rs
Stevana Brakusa 2, 11030 Beograd
Main menu

SRPS ISO 10004:2013

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Mar 20, 2013
Mar 20, 2013
95.99   Withdrawal of Standard   Nov 30, 2020

General information

95.99     Nov 30, 2020

ISS

CASCO

International Standard

03.120.10  

Serbian  

van plana

Buying

Withdrawn

Language in which you want to receive the document.

Scope

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Life cycle

PREVIOUSLY

WITHDRAWN
SRPS ISO/TS 10004:2010

NOW

WITHDRAWN
SRPS ISO 10004:2013
95.99 Withdrawal of Standard
Nov 30, 2020

REVISED BY

PUBLISHED
SRPS ISO 10004:2020

Related project

Adopted from ISO 10004:2012