Withdrawn
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
WITHDRAWN
SRPS ISO/TS 10004:2010
WITHDRAWN
SRPS ISO 10004:2013
95.99
Withdrawal of Standard
Nov 30, 2020
PUBLISHED
SRPS ISO 10004:2020