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ISO 9241-154:2013

Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications

Feb 5, 2013

General information

90.60     Jun 5, 2025

ISO

ISO/TC 159/SC 4

International Standard

35.180     13.180  

English   French  

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Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

Life cycle

NOW

PUBLISHED
ISO 9241-154:2013
90.60 Close of review
Jun 5, 2025

National adoptions

SRPS EN ISO 9241-154:2014  
ISS

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)

60.60   Standard published

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