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ISO 9241-154:2013

Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications
5. 2. 2013.

Опште информације

90.60     5. 6. 2025.

ISO

ISO/TC 159/SC 4

Međunarodni standard

35.180     13.180  

engleski   francuski  

Kupovina

Objavljen

Jezik na kome želite da primite dokument.

Apstrakt

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

Životni ciklus

TRENUTNO

OBJAVLJEN
ISO 9241-154:2013
90.60 Završetak postupka preispitivanja standarda
5. 6. 2025.

Nacionalna preuzimanja

SRPS EN ISO 9241-154:2014  
ISS

Ergonomija interakcije čovek–sistem — Deo 154: Interaktivne aplikacije aktiviranja glasom (IVR)

60.60   Standard objavljen

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