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SRPS EN ISO 9241-154:2014

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications (ISO 9241-154:2013)

Sep 22, 2014

General information

60.60     Sep 22, 2014

ISS

M199

European Norm

13.180     35.180  

English  

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Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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PUBLISHED
SRPS EN ISO 9241-154:2014
60.60 Standard published
Sep 22, 2014

Related project

Adopted from EN ISO 9241-154:2013

Adopted from ISO 9241-154:2013 IDENTICAL