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ISO/IEC 20000-2:2019

Information technology — Service management — Part 2: Guidance on the application of service management systems

Aug 19, 2019

General information

90.93     Dec 11, 2024

ISO/IEC

ISO/IEC JTC 1/SC 40

International Standard

03.080.99     35.020  

English   French  

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Published

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Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Life cycle

PREVIOUSLY

WITHDRAWN
ISO/IEC 20000-2:2012

NOW

PUBLISHED
ISO/IEC 20000-2:2019
90.93 Standard confirmed
Dec 11, 2024

CORRIGENDA / AMENDMENTS

PUBLISHED
ISO/IEC 20000-2:2019/Amd 1:2020

National adoptions

SRPS ISO/IEC 20000-2:2019  
ISS

Information technology — Service management — Part 2: Guidance on the application of service management systems

90.93   Standard confirmed

I1/07 more