Phone: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Standards sales: prodaja@iss.rs Education: iss-edukacija@iss.rs Information about standards: infocentar@iss.rs
Stevana Brakusa 2, 11030 Beograd
Main menu

SRPS ISO/IEC 20000-2:2019

Information technology — Service management — Part 2: Guidance on the application of service management systems

Nov 29, 2019

General information

90.93     Dec 11, 2024

90.20    Oct 15, 2029

ISS

I1/07

International Standard

03.080.99     35.020  

English  

Buying

Published

Language in which you want to receive the document.

Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Life cycle

PREVIOUSLY

WITHDRAWN
SRPS ISO/IEC 20000-2:2015

NOW

PUBLISHED
SRPS ISO/IEC 20000-2:2019
90.93 Standard confirmed
Dec 11, 2024

Related project

Adopted from ISO/IEC 20000-2:2019