Phone: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Standards sales: prodaja@iss.rs Education: iss-edukacija@iss.rs Information about standards: infocentar@iss.rs
Stevana Brakusa 2, 11030 Beograd
Main menu

SRPS EN 13850:2020

Postal services - Quality of services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail

Jul 31, 2020
Mar 31, 2022

General information

90.20     Jul 15, 2025

90.60    Dec 2, 2025

ISS

A331

European Norm

03.240  

English   Serbian  

na 23
Terms

Buying

Published

Language in which you want to receive the document.

Scope

This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.
This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).

Related directives

NOTE: If the word "harmonized" (marked in green) is not found in the field with the name of the directive, it means that the European standard is not cited in the OJEU.

97/67/EC

Common rules for the development of the internal market of Community postal services and the improvement of quality of service

Harmonized

Life cycle

PREVIOUSLY

WITHDRAWN
SRPS EN 13850:2014

NOW

PUBLISHED
SRPS EN 13850:2020
90.20 Standard under periodical review
Jul 15, 2025

Related project

Adopted from EN 13850:2020

Preview

To view the full content, you need to register or to log in to your account by clicking on the "Log in" button

Login