ISO/IEC TS 19770-10:2025

Information technology — IT asset management — Part 10: Guidance for implementing ITAM

Apstrakt

This document covers the following information technology asset management (ITAM) system processes:
a)          management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:
—          understanding the external context and shareholder needs (7.1, 7.2 and 10.2);
—          leadership, policy and organization (10.3);
—          establishing and maintaining the management system (10.4);
—          planning and risk management (10.5);
—          support (including resources, competence, awareness, and communication – 10.6);
—          executing functional and life cycle processes (10.7);
—          performance evaluation and improvement (10.8);
b)          functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include: 
—          change management (11.2; also required by ISO/IEC 19770-1);
—          data management;
—          license management;
—          security management;
—          relationship and contract management;
—          financial management;
—          service level management;
—          other risk management;
c)          life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include:
—          specification;
—          development;
—          acquisition;
—          release;
—          deployment;
—          operation;
—          retirement.
This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.