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Glavni meni

ISO/IEC 20000-1:2011

Information technology — Service management — Part 1: Service management system requirements
12. 4. 2011.
95.99   Povučen   14. 9. 2018.

Опште информације

95.99     14. 9. 2018.

ISO/IEC

ISO/IEC JTC 1/SC 40

Međunarodni standard

03.080.99     35.020  

engleski  

Kupovina

Povučen

Jezik na kome želite da primite dokument.

Apstrakt

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO/IEC 20000-1:2011 can be used by:

an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
an organization that requires a consistent approach by all its service providers, including those in a supply chain;
a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
a service provider to monitor, measure and review its service management processes and services;
a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

Životni ciklus

PRETHODNO

POVUČEN
ISO/IEC 20000-1:2005

TRENUTNO

POVUČEN
ISO/IEC 20000-1:2011
95.99 Povučen
14. 9. 2018.

REVIDIRAN OD

OBJAVLJEN
ISO/IEC 20000-1:2018

Nacionalna preuzimanja

Informacione tehnologije — Menadžment uslugama — Deo 1: Zahtevi za sistem menadžmenta uslugama

95.99   Povučen

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