Telefon: (011) 7541-421, 3409-301, 3409-335, 6547-293, 3409-310
E-mail: Prodaja standarda: prodaja@iss.rs Seminari, obuke: iss-edukacija@iss.rs Informacije o standardima: infocentar@iss.rs
Stevana Brakusa 2, 11030 Beograd
Glavni meni

ISO/IEC 20000-2:2012

Information technology — Service management — Part 2: Guidance on the application of service management systems
14. 2. 2012.
95.99 Povučen   19. 8. 2019.

Опште информације

95.99     19. 8. 2019.

ISO/IEC

ISO/IEC JTC 1/SC 40

Međunarodni standard

03.080.99     35.020  

engleski  

Kupovina

Povučen

Jezik na kome želite da primite dokument.

Apstrakt

ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.
ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation and resources. The SMS provides ongoing control, greater effectiveness, efficiency and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision.

Životni ciklus

PRETHODNO

POVUČEN
ISO/IEC 20000-2:2005

TRENUTNO

POVUČEN
ISO/IEC 20000-2:2012
95.99 Povučen
19. 8. 2019.

REVIDIRAN OD

OBJAVLJEN
ISO/IEC 20000-2:2019

Nacionalna preuzimanja

Informacione tehnologije — Menadžment uslugama — Deo 2: Uputstvo za primenu sistema menadžmenta uslugama

95.99 Povučen

I1/07 Saznaj više