ISO/IEC 30105-8:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO

Datum objavljivanja: 13. 12. 2022.

Опште информације

Trenutna faza: 60.60 Effective date: 13. 12. 2022.

Inicijator: ISO/IEC

Pripada: ISO/IEC JTC 1/SC 40

Vrsta: Međunarodni standard

ICS: 35.020

Jezik: engleski

Kupovina

Status: Objavljen

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Apstrakt

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.

Životni ciklus

TRENUTNO

OBJAVLJEN
ISO/IEC 30105-8:2022
60.60 Standard objavljen
13. 12. 2022.