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Glavni meni

ISO 10008:2022

Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions
3. 8. 2022.

Опште информације

60.60     3. 8. 2022.

ISO

ISO/TC 176/SC 3

Međunarodni standard

03.120.10  

engleski   španski   francuski  

Kupovina

Objavljen

Jezik na kome želite da primite dokument.

Apstrakt

This document gives guidance on planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a B2C ECT, regardless of size, type and activity. The focus of this document is on organizations that directly offer and provide products and services to consumers.
This document aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers’ confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in this document can complement an organization’s quality management system.

Životni ciklus

PRETHODNO

POVUČEN
ISO 10008:2013

TRENUTNO

OBJAVLJEN
ISO 10008:2022
60.60 Standard objavljen
3. 8. 2022.

Nacionalna preuzimanja

Menadžment kvalitetom – Zadovoljstvo korisnika – Uputstvo za elektronske trgovinske transakcije između poslovnog subjekta i potrošača

60.60 Standard objavljen

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