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ISO 11367:2025

Service excellence — Principles and model for public service organizations
11. 2. 2025.

Опште информације

60.60     11. 2. 2025.

ISO

ISO/TC 312

Međunarodni standard

03.080.01  

engleski  

Kupovina

Objavljen

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Apstrakt

This document establishes the principles of public service excellence and gives guidance on a public service excellence model.
This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.

Životni ciklus

TRENUTNO

OBJAVLJEN
ISO 11367:2025
60.60 Standard objavljen
11. 2. 2025.