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Glavni meni

ISO 32122:2025

Transaction assurance in E-commerce — Guidance for offering online dispute resolution services
10. 3. 2025.

Опште информације

60.60     10. 3. 2025.

ISO

ISO/TC 321

Međunarodni standard

03.080.30     35.240.63  

engleski  

Kupovina

Objavljen

Jezik na kome želite da primite dokument.

Apstrakt

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
NOTE            This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

Životni ciklus

TRENUTNO

OBJAVLJEN
ISO 32122:2025
60.60 Standard objavljen
10. 3. 2025.