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ISO/AWI 18295-1

Contact centres — Part 1: Requirements for contact centres

Опште информације

10.99     17. 4. 2026.

ISO

ISO/TC 351

Međunarodni standard

Apstrakt

ISO 18295-1:2017 specifies a framework for delivering, monitoring and improving CCs' services to support the consistent fulfillment of agreed customer and client needs, expectations and service commitments.
ISO 18295-1:2017 is applicable to CCs of all sizes, across all sectors and all operating models, including inbound and outbound services and human-assisted, automated or digitally enabled interactions.
 

Životni ciklus

PRETHODNO

OBJAVLJEN
ISO 18295-1:2017

TRENUTNO

PROJEKAT
ISO/AWI 18295-1
10.99 Novi projekat se prihvata
17. 4. 2026.

Nacionalna preuzimanja

prSRPS EN ISO 18295-1:2026  
ISS

Korisnički kontakt-centri – Deo 1: Zahtevi za korisničke kontakt-centre

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