ISO 18295-2:2017

Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres

Datum objavljivanja: 6. 7. 2017.

Опште информације

Trenutna faza: 90.92 Effective date: 17. 4. 2026.

Inicijator: ISO

Pripada: ISO/TC 351

Vrsta: Međunarodni standard

ICS: 03.080.30

Jezik: engleski francuski

Kupovina

Status: Objavljen

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Apstrakt

ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1.
ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

Životni ciklus

TRENUTNO

OBJAVLJEN
ISO 18295-2:2017
90.92 Odluka o izmeni ili reviziji standarda
17. 4. 2026.

REVIDIRAN OD

PROJEKAT
ISO/AWI 18295-2

Nacionalna preuzimanja

SRPS EN ISO 18295-2:2018

ISS

Korisnički kontakt-centri – Deo 2: Zahtevi za klijente koji koriste usluge korisničkih kontakt-centara

60.60 Standard objavljen

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