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Glavni meni

ISO 10004:2018

Quality management — Customer satisfaction — Guidelines for monitoring and measuring
16. 7. 2018.

Опште информације

90.93     11. 12. 2023.

ISO

ISO/TC 176/SC 3

Međunarodni standard

03.120.10  

engleski   španski   francuski  

Kupovina

Objavljen

Jezik na kome želite da primite dokument.

Apstrakt

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

Životni ciklus

PRETHODNO

POVUČEN
ISO 10004:2012

TRENUTNO

OBJAVLJEN
ISO 10004:2018
90.93 Odluka o potvrđivanju standarda
11. 12. 2023.

Nacionalna preuzimanja

SRPS ISO 10004:2020  
ISS

Menadžment kvalitetom — Zadovoljstvo korisnika — Smernice za praćenje i merenje

90.93   Odluka o potvrđivanju standarda

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