ISO/IEC TS 20000-5:2022

Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1

Datum objavljivanja: 14. 1. 2022.

Опште информације

Trenutna faza: 90.20 Effective date: 15. 1. 2025.

Inicijator: ISO/IEC

Pripada: ISO/IEC JTC 1/SC 40

Vrsta: Tehnička specifikacija

ICS: 03.080.99 35.020

Jezik: engleski

Kupovina

Status: Objavljen

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Apstrakt

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.

Životni ciklus

PRETHODNO

POVUČEN
ISO/IEC TR 20000-5:2013

TRENUTNO

OBJAVLJEN
ISO/IEC TS 20000-5:2022
90.20 Početak postupka preispitivanja standarda
15. 1. 2025.

Nacionalna preuzimanja

SRPS ISO/IEC TS 20000-5:2023

ISS

Informacione tehnologije – Menadžment uslugama – Deo 5: Uputstvo za implementaciju ISO/IEC 20000-1

90.20 Početak postupka preispitivanja standarda

I1/07 Saznaj više

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